Refund Policy & Bank Surcharge Policy

Refund Policy & Bank Surcharge Policy:


Note: A 3.0% Banking Surcharge will be applied to each purchase.


Cancellation, No-Show and Refund Policy

Our policies and procedures regarding course cancellations and refunds are as follows:

  • Customers must confirm that they have thoroughly reviewed and understand the course day(s), time(s), and location(s) before enrollment.
  • In the event of a course cancellation, a full refund will be provided if the cancellation occurs before 14 days of the scheduled start day. A 50% refund will be issued if the cancellation occurs before 7 days of the scheduled start day. No refunds will be provided for cancellations made with less than 48 hours of the course start day.
  • Additionally, all transactions are subject to a non-refundable 3% bank surcharge.
  • In cases of a no-show, individuals must rebook the course and submit payment again unless they provide a valid exemption reason such as a medical emergency.

These policies are designed to ensure fairness and clarity for all participants and to maintain the integrity of our scheduling and financial procedures.

Note: This policy also applies to individuals who falsely complete their registration form.

Please contact our Office Manager Jolanta Zapotoczna for questions related to refunds and returns at or by phone at (905) 625-0556 ext. 229.